Shipping policy
Order Processing
At Japan Chef Supply, each order is carefully prepared to ensure your kitchen tools arrive safely and ready to perform.
Orders are processed within 1–3 business days after payment confirmation.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
United States:
5–12 business days
Please note that delivery times may vary depending on carrier delays, holidays, weather conditions, and other circumstances outside of our control.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after shipment.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided, please contact us immediately at:
We will do our best to assist, but we cannot guarantee changes after an order has been processed.
Damaged or Lost Packages
We take great care in packaging every order. If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.
If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to assist.
International Shipping
At this time, Japan Chef Supply primarily serves customers within the United States.
International shipping availability may vary.
Questions
For any questions regarding your order, please contact: